Reference

Terms That Cover Your Account on petir133

These terms set out what you agree to when you open and use your petir133 account — from how deposits via DANA, OVO, and GoPay are handled to how disputes are resolved.

Account eligibility requiredDANA · OVO · GoPay coveredIndonesia-region accessSubject to local lawFair use policy applies
petir133 Terms That Cover Your Account on petir133
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you believe your account has been actioned incorrectly, contact our support team directly. We handle terms-related queries through live chat and email, and we aim to respond to account disputes with a documented outcome rather than a form reply. For wallet or transaction questions tied to DANA, OVO, or GoPay, include your transaction reference when you write in.

Live Chat Reach the support team through the chat widget in your account dashboard — available for account and terms queries from Indonesia.
Email Support Send your terms or dispute query to our support address. Include your account ID and any relevant transaction reference for a faster response.
Account Help Centre Your account settings page includes a terms and policy section where you can review current conditions and submit a formal query if needed.
HOW WE HANDLE THIS

Account Security and Data Under These Terms

Your account data, wallet details, and transaction history are handled according to our privacy and retention standards. We do not share your DANA, OVO, or GoPay account details with third parties outside of what is required to process your transaction. Here is how we approach the key areas these terms cover.

Data Retention

We retain account and transaction data for the period required under applicable law. You may request a summary of what we hold by contacting support with your account ID.

Cookie Use

Our platform uses session and functional cookies to keep your account active and your preferences saved. You can manage cookie settings through your browser at any time.

Account Security

Account access is protected by password and OTP verification. If you notice unauthorised activity, freeze your account immediately through settings and contact support.

Requesting Changes

To update your registered wallet — including switching between DANA, OVO, and GoPay — submit a verified request through support. Identity confirmation is required before any wallet change is applied.

Common Questions About These Terms

Here are the questions we get most often about how these terms work in practice, especially around account eligibility, wallet use, and what happens when something goes wrong.

These terms apply to anyone who registers and uses a petir133 account. Access depends on local law and is available only where permitted in your eligible region.

We can update these terms when required. We notify you through your registered contact before material changes take effect, so keep your account contact details current.

We will contact you through your registered account. Suspensions triggered by wallet or identity issues are reviewed by our team, and you can respond through live chat or email support.

All wallet transactions — deposits and withdrawals — fall under the transaction and account conduct sections of these terms. Processing is subject to wallet verification and regional eligibility.

Contact support with your account ID and request a data summary. We will confirm what we hold and the retention period that applies to your account under current policy.

Raise a formal dispute through our support email or live chat. Include your account ID, the relevant transaction reference, and a clear description of the issue for the fastest resolution.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.